Warranty Policy

We commit that all our ring are made of 925 sterling silver

  • never fade
  • never wash
  • never react

Lifetime Manufacturer Warranty At TWLLE Jewelry

we stand behind our products and warrant that all items will be free from manufacturing defects for the lifetime

If you believe your item has a manufacturing defect, we invite you to please return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we will repair the product or, if we deem appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with a similar design of your choosing.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you immediately and let you know if repair services are available at a fee or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and are not considered a defect.

We recommend having your ring cleaned and inspected at least once a year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry.

This cleaning and inspection service incurs a N5,000 charge exclusive of shipping costs to us and back.

Repairs to your ring mounting (simply put, the part of the ring that holds the centre stone, if applicable), can also be done at this time, if deemed necessary. Extra charges may apply.

CONDITIONS & EXCLUSIONS

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from TWLLE Jewelry.

Maintenance, repair, sizing or other service performed by someone other than TWLLE Jewelry will void your Manufacturer Warranty.

We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Hence, these repairs will be done at a fee.