If you are not 100% satisfied with stock products, you may return it in its original, unworn condition within 7 days, for a full refund or exchange - no questions asked.
1. Contact our Customer Service department at 08151976466.
2. Advise the representative that you wish to return your order.
3. put one note in the package, in the note, please write your order number,cellphone,name,email, bank account, so that we can contact you easily and refund you money, find a courier to ship to our address, you need pay the shipment fee.
4. Your order should arrive in our office within 7 business days (excluding weekends and holidays). we will refund your money as soon as we get your package.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Twlle Jewelry will not be accepted.
We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Customer Service team.